Frequently Asked Questions

Everything you need to know about your skincare journey with DRMTLGY.

How long will it take to receive my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days for domestic orders, while priority shipping options are available at checkout.

What is your return policy?

We offer a 60-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product within 60 days of the purchase date for a full refund, minus shipping costs.

Are your products cruelty-free?

Yes, DRMTLGY is committed to ethical beauty. All of our products are 100% cruelty-free and we never test on animals.

How do I track my shipment?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.

Can I use multiple discount codes on one order?

Our system only allows for one discount code or promotional offer per order. Discount codes cannot be combined with subscription savings.

Are your products safe for sensitive skin?

Our formulas are medical-grade and designed with skin health in mind. However, we always recommend performing a patch test or consulting with a dermatologist before starting a new regimen if you have highly sensitive skin.